Univé digital reception app

Univé

With over 1.5 million customers, Univé is one of the largest insurance companies in the Netherlands. Univé is a cooperative association under whose umbrella various companies and associations operate. It consists of the Univé Group with its locations in Zwolle and Assen, as well as nine independent Regional Univé offices. These companies and foundations operate as insurers, insurance brokers or as service providers for other (financial) services.

Univé presents itself as a non-profit insurance company, and this is how they manage to keep their prices lower than their competition. Driven by the company slogan ‘Help each other, even when things are not going so well’ (‘Elkaar helpen, ook als het even wat minder gaat’), Univé firmly believes in sharing risks and joining forces. The company always goes above and beyond to win and keep the trust of their customers.

The challenge

The Univé office in Sliedrecht is located in the head office of Univé Zuid-Nederland. As a result, both customers and employees are forced to use the main entrance. This means that this entrance is extremely crowded and busy at all times. Customer service is one of the top priorities for Univé. Being one of the largest health insurance companies in the Netherlands, optimal interaction with the customer is very important. That’s why the challenge arose to provide a better service for their customers and employees in Sliedrecht. We put our minds together and, together with Univé, came up with a solution - a digital reception.

The process

We follow our Custom Application Development Process for all of our projects. This specifically means that we begin by making an inventory, where we examine and map the problem, the goal, the users and their expectations. We determined all the key points in cooperation with Univé and agreed on the set of features that needed to be implemented in their new app.

The design of the app was tailored to match the general look and feel of Univé. Visitors are able to check in easily through a user-friendly interface when they enter, and the employee is sent an SMS or an e-mail via the login system. This way, the employee knows exactly when the visitor has arrived for the appointment, as well as when the courier service delivered a parcel.

The result

Our digital reception app provides Univé Sliedrecht with the necessary support. One of the main advantages of a self-service kiosk is that it saves your resources. Visitors can register by themselves, thus eliminating the need for the receptionist to provide assistance. This saves the reception staff a lot of valuable time that can be spent on other, more pressing tasks. In short, it streamlines the process at the reception desk and frees up your administrative resources. Our new touch kiosk resulted in the improvement of customer service and a more efficient way to serve customers.

Univé Digital Reception

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