Project and Operations Manager

Hello there! 

 
We are looking for a colleague with at least 1-2 years of experience in project management or operations support. This role combines project coordination, operational support and process management. You will be involved in IT/software projects, client support, and administrative tasks that ensure smooth execution and continuous improvement of internal processes. 

It’s a maternity cover for a minimum of 12 months, with the possibility of a permanent position based on performance and the company’s needs.

What you’ll do:

Project & Operations Coordination

• Plan, coordinate, and track IT/software projects, defining tasks, roles, and deadlines.
• Monitor project and product performance, manage risks, and handle changes.
• Support implementation and follow-up of projects, ensuring smooth execution.
• Lead meetings, provide clear updates, and ensure quality standards are met.

Process & Administrative Support

• Monitor and maintain operational processes, ensuring efficiency and consistency.
• Prepare, maintain, and update documentation for projects, products, and processes.
• Suggest process improvements to enhance team productivity and service delivery.
• Support administrative aspects of projects, clients, and internal operations.
• Assist in client onboarding, account management, and post-sale product support.

Team Support & Collaboration

• Support teamwork and ensure smooth coordination of cross-department initiatives.
• Monitor team atmosphere, support collaboration, and help remove obstacles.
• Participate in mentoring, training, and HR-related processes like performance reviews and feedback.
• Contribute to short- and long-term planning and company-level resource allocation.

Proactivity & Problem-Solving

• Proactively address challenges and implement solutions following industry best practices..
• Take initiative beyond assigned tasks, supporting both projects and operational efficiency.
• Solve problems creatively while following best practices.

We’re looking for:

• At least 1–2 years of experience  in IT/software project management, operations, or similar coordination roles.
• Strong English communication skills (written and spoken).
• Proven experience in managing projects, coordinating teams, and supporting operations.
• Basic technical understanding of software development processes and IT terminology.
• Experience with project management, documentation, or process tools is a plus.
• Proactive, organized, and solution-oriented mindset.
• Emotionally aware team player, capable of motivating colleagues and supporting growth.
• Professional, reliable, and adaptable, fostering trust and effective working relationships.
  
  

What we offer: 

• A stimulating workplace offering meaningful involvement in challenging international projects with tangible impact.
• Opportunities for professional growth through conferences, workshops, and continuous learning.
• A supportive and motivated team that values collaboration, inclusivity, and mutual respect.
• Flexible working hours and a hybrid model that promote a healthy work-life balance.

How to Apply:

If you are enthusiastic about joining our forward-thinking team and believe you have the skills and experience we're looking for, we'd love to meet you. Fill out the application below, and let's embark on a journey towards a brighter future together!

Additional contact - jobs@futureforward.rs